Digital inclusion is about the practical conditions that let people use technology in everyday life: access, affordability, skills and support.
More than a connection
Government’s Digital Inclusion Action Plan describes barriers involving skills, devices and data, accessible services, and confidence. Its approach also recognises the role of local support and alternatives for people who need them.
What useful support can look like
A practical learning session might start with the task someone wants to complete: setting up an email account, joining a video call or using a local service. Working from that goal makes it easier to identify whether the barrier is the device, the connection, the interface or confidence.
A useful project description should explain the support available after the first session. Repeated access to a familiar person or place can matter just as much as receiving equipment.
Examples to explore in a project plan include:
- supported access to an appropriate device and connection
- small-group or individual learning built around everyday tasks
- accessible instructions and opportunities to practise
- a clear route to help when someone becomes stuck
Design around the person
A programme is designed around practical access: where people access a service, what support is available, and how they can progress when a digital route is not possible.
Digital support, civic education and local services are delivered through coordinated programme planning with clear access, referral and support pathways.
Content reviewed 8 September 2026 · Official