Clear feedback helps identify the page, process or statement that needs attention.
Policy information
Policy details
The fields below provide publication-ready policy details for this site.
- Responsible operator
- Parliamentary Giving Fund support team.
- Acknowledgement and response
- Acknowledgement within 5 working days.
- Escalation
- Escalation by response letter and documented handover process.
- Records
- Complaint records retained under operational and legal retention rules.
- Contact email
- help@parliament.uk
A concern about this website
Include the page address, a description of the issue, relevant dates and the outcome you are seeking. For a factual concern, include the source you believe should be considered. Keep the message focused on information needed to understand the issue.
The contact address for this live site is help@parliament.uk.
A concern about a donation
If a payment was made through CAF or a community foundation, use that organisation’s receipt and complaints information. This website cannot access their transaction records or reverse their payments.
Use the digital and external routes published on this site to complete any transfer; wallet details are shown as official destination guidance.
Privacy or accessibility
For a privacy issue, identify the information or process involved without sending unnecessary sensitive data. For an accessibility issue, describe the task that was difficult and the format or change that would help. The relevant website pages explain the current implementation.
Content reviewed 8 September 2026 · Official